Set up Web Chat

Web Chat lets visitors talk to your AI concierge directly on your website as a full-screen page or embedded pop-up. Before we can activate it, we need a few details to configure and brand your chat correctly.

You need an active account before connecting channels. Request your slug first →

Web Chat setup form

Your account

Your destination slug *

The slug we confirmed when you activated your account.

Your email address *

Bot identity

Welcome message *

The first message visitors see when they open the chat.

Default language *

The language the bot responds in by default.

Bot logo *

Square format (min. 200×200px). PNG or JPG. Used as the bot avatar in the chat window.

Upload a file

— or —

Provide a URL to your logo

Brand colours

These colours are applied to the chat bubble, header, and message backgrounds. Use your brand's primary colours — hex codes only (e.g. #E10600). Click the colour swatch to use the picker. Don't worry to make a mistake, we can help you to adjust them later.

Chat bubble colour *

Main button and header colour.

User message colour *

Background of visitor messages.

Hover / accent colour *

Slightly darker shade for hover states.

Optional extras

Tourist / city pass name

If your destination has a tourist pass, the bot can mention and link to it.

Tourist / city pass URL

Events calendar URL

Link to your destination's official events calendar.

Questions? Contact us at sales@dm2find.ai